Gamers invest a lot of time, emotion and money to play and have fun and get away from daily problems / stress. Good companies who take care of their players respect this and create a Win-Win relationships. However, there are bad companies who are unprofessional, unethical, who create problems and stress and get away with illegal / dirty practices abusing their power, hiding in legally “difficult-to-address” locations and/or behind “forced” Terms of Service allowing themselves to do anything they wish to players. And often players do not have money to hire lawyers or lawyers are not interested in smaller amounts of money to fight back against these companies.
We create this Game Companies Ranking where we score companies based on a number of indicators so that players can easily see which companies they should probably stay away from when they are thinking to start playing a new game. This is our way of making sure that bad / unprofessional / unethical companies do not get away risk free from their dirty practices, so even if they manage to abuse some players today, this ranking will try to make sure that they are punished down the road!
> We use many indicators in our research to calculate scores. Shown below are aggregate calculations. Additional information on indicators can be found below the table.
> The higher the score the worse.
> All scores are fair towards the size of the business, so 1 complaint from 1000 players is treated differently than 1 complaint from 1 million players.
> The Ranking is never “finished”. We constantly update it over time and we add companies when needed or ready.
|Company||URL||FINAL SCORE||FINAL SCORE (high = bad)||Bad Commu- nication Score||Opened Issues Score||Bad Reviews Score||Bad Business Score|
|R2Games Entertainment, Inc. (Reality Squared Games)||http://www.r2games.com/||STAY AWAY!||1019.45||987.92||274.18||1154.4||990|
|Aeria Games||http://www.aeriagames.com/||STAY AWAY!||884.89||561.51||247.87||1087.8||990|
|Koram Games||http://www.koramgame.com/||Beware! Risky!||659.76||166.82||918.55||1095.2||n.a.|
|Plarium Global Ltd.||http://www.plarium.com||OK-ish||403.58||12.98||21.34||879.12||n.a.|
|Kabam, Inc.||http://www.kabam.com/||Good Company||275.57||71.19||181.93||592||39.6|
|Blizzard Entertainment Inc||http://www.blizzard.com||Good Company||257.19||26.55||37.5||592||39.6|
|Proficient City / Game Hollywood||https://www.proficientcity.com||Good Company||236.71||77.54||985.87||229.4||n.a.|
|Supercell Oy / Supercell, Inc.||http://www.supercell.com||Good Company||169.16||44.75||80.27||355.2||39.6|
|Armor Games Inc||http://www.armorgames.com||Good Company||113.22||30.95||193.7||177.6||n.a.|
As mentioned we use many indicators in our research to calculate scores. Here are all the indicators used at present (this can change over time):
> Company score by BBB (Better Business Bureau – https://www.bbb.org/). This includes 13 factors which BBB uses.
> Scores by various Review websites, reviews written by people (Trust Pilot – https://www.trustpilot.com, MMOS – https://mmos.com/publishers/)
> Lots of data from Google.
Data mining quantity of occurrences of complaints: (a) worst company / horrible company and similar (b) did not get a reply / did not get an answer and similar (c) game support: quantity of tickets “noise” / quantity of “problems” or “issues” or “difficulties”
> Data from Google and Alexa to determine overall company size / popularity which is used to calculate quantities out of total size to respect the relationship between number of issues and total size (e.g. 100 complaints might sound like a lot but if there are millions of players involved that’s a low number).
> [Not used it but will add] Company open channels to communicate with DolyGames regarding ranking and player complaints. If we are able to work together to resolve issues of players then Ranking will improve.
> [Not used it but will add] Company membership with DolyGames. If the company is willing to invest / support this project with open lines of communication then it is clear they are interested to have a better relationship with players. “Good Companies” will also be able to use our “Good Company” badge to show to players their Ranking / status.
If you want to make efforts to improve your rating or add your company to our ranking please send us an email to start a discussion. Company membership with us + Company efforts to communicate, resolve issues, care for players are 2 factors that have an influence on the ranking.
Use the contact form below or EMAIL.